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Credit and Collections Marketing and Customer Service Human Resources GSC Keynote
Credit and Collections Marketing and Customer Service Human Resources GSC Keynote
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Convention, Director’s Conference, & Leadership Programs

A Keynote Address for your Annual Convention, Director’s Conference, or Leadership Development will help set the tone, inspire, and motivate participants of any meeting. In most cases, I tie Key Points from our presentation to reinforce your Theme for the event. Many Associations like that I am qualified to speak on compliance topics; therefore, they are able to use one speaker for several sessions. Below are brief descriptions of each Leadership program I recommend. References furnished upon request.


Coaching for Success! -  We are not all born Leaders. Circumstances cast many of us in waters that appear to be over our heads, and it feels like sink or swim! That feeling can be the best thing that ever happens to you.

(Theme: Leadership) By product- Personal Development & Team Building

               Three of the Key Points:
                Coaching is more than a tight pair of shorts and a whistle!
                Attitudes that move you in the right direction!
                Who wrote this playbook?

Email me a proposal for this topic.



Communicating and All That JAZZ! -  As modern progressive thinkers and doers, you would hope communications would be easy. However, in the age of information overload, and multitasking there is a lot of stuff that gets in our way, and a lot of that stuff is self-generated!



(Theme: Communications) By product - Personal Development & Motivation


               Three of the Key Points:
                Communicating with others - What gets in the way?
                Understanding your communication style!
                Listening - Is there more to it than that?

Email me a proposal for this topic.



Cultivating Customer Loyalty -  Where has the customer Brand Loyalty gone? It was here just a minute ago. My competitor is giving away a toaster with a new account or a chance to win a vacation for two. All I have to offer are good products, dependability, and service with their best interest in mind. How do we get this message across when customers will toss away a 20 year relationship for a toaster?

(Theme: Company Growth) By Product- Getting and Keeping Customers

               Three of the Key Points:
                Who and what is getting lost in the Numbers shuffle!
                Reflecting Customer Loyalty.
                The customer loyalty bucket….What is your team putting in?

Email me a proposal for this topic.



Supervising & Managing for Results -  Being in charge means you are responsible for delegating, motivating and praising, delivering criticism and/or discipline, working under pressure, meeting tight deadlines, training new employees, organizing people, projects, and creating schedules on an ongoing basis, and that's all before lunch!

(Theme: Leadership Development) By product - Getting more done through and with others


               Three of the Key Points:
                Who said I have to like everybody?
                Prioritizing your work in order to have a life!
                Getting others to do their job on time!

Email me a proposal for this topic.



Stress-less Management -  If you work and breath, you are going to have stress. This program examines the common causes of stress and provides solutions on how to deal with daily life stressors.

(Theme: Stress Management) By Product- Reducing stress in yourself and others


               Three of the Key Points:
                If that phone rings one more time!
                They don’t make enough valium for this job.
                The proverbial straw or the camel - which are you?

Email me a proposal for this topic.



What Gets Measured Gets Done -  This motivational and results-oriented program is about goal setting, achieving, and sometimes not achieving and ALL the lessons learned during the process!!

(Theme: Setting and Achieving Goals) By Product- Setting Priorities & Time Management

               Three of the Key Points:
                We are, at our core, goal oriented!
                The 3 C’s of success - If you can draw Stick Men, you can do it!
                Playing Catch and the Theory of Learned Abilities!

Email me a proposal for this topic.




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